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Frequently
Asked Questions (FAQ's)
Click
on a question below to see its answer.
Do I need a Server/Stand Alone license or can I just use a
Client license instead?
Where do I get
a Coin Acceptor Unit?
What are the guidelines for creating my own HTML pages?
How do I set up CaféTimePro in a network environment?
How do I secure CaféTimePro so that
customers can't do harmful things to the computer?
My customers are having trouble accessing AOL. How do I correct
this?
Under XP the windows don't seem to fit correctly (the bar on top
is partially visible)
Q. Do I need a Server/Stand Alone license or can I just use a
Client license?
A. A Server/Stand Alone license is required for any site using
one or more copies of CaféTimePro. A Client installation will not
work without a networked licensed Server. For a single computer
only a Server/Stand Alone license is required. For more than one
computer a Server/Stand Alone license is required for one
computer and the remainder must all be Client licenses.
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Q. Where do I
get a Coin Acceptor Unit?
A. Please contact us at support@cafetime.com for further
information on Coin Acceptor Units. We do have them available
for sale at a cost of $169.00 USD
per unit plus shipping and handing. Please
let us know what currency and denomination you require.
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Q. What are the guidelines for creating my own HTML page?
A. There are many tools and word processors that you can use to
create you own front screen (HTML page). For best performance
use the following guidelines.
1) An HTML page should be 800 x 600 pixels in size.
2) Never put a link that accesses the Internet on the front
screen (HTML page). A customer could then bypass the timers by
selecting the link.
3) If an image is to be used set it as the background for the
HTML page.
4) If links are to be used to access locations on the Internet
they should ONLY be available on the Default Browser page (see
CaféTimePro Help for more details).
5) Place your HTML pages in the appropriate folder under
the folder cafetime.
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Q. How do I set up CaféTimePro in a network environment?
A. This answer
assumes the computers on your network are running the TCPIP
protocol and have been configured correctly. For more
information on configuring your network for TCPIP refer to Help
in CaféTimePro.
1) First install
on a computer CaféTimePro as a Server. This server
installation will have the database installed to track all
transactions (sessions) for itself (the Server) and any Client
installations.
2) Install
CaféTimePro as a Client on a different PC on your network.
3) On the
CaféTimePro Server, go into options and on the General Tab
press the Register a Client computer on this Server
button. Press the Add button. Enter in the Client PC
computer's Network Name and the Activation Key Code (License
Key) .
4) On the Client
PC register CaféTimePro with your Client Activation Key
(License).
5) In order for
CaféTimePro server to record the Client computers sessions we
have to tell the CaféTimePro Client program where the server
database is located. To do this go into Options on
the Client computer and select the Logs Tab and press the
Set Log File Path button. Press the Locate
button and select the Logs.mdb file located on the
CaféTimePro SERVER computer. This file will be located
in the following folder assuming you installed CaféTimePro on
the C drive in the default location:
"C:\Program files\cafetime\databases"
6) Repeat the above steps 2-5
for all client computers.
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Q. How do I secure CaféTimePro
so that customers can't do harmful things to the computer?
A. To secure
CaféTimePro from unwanted access it must be in "LockedDown"
mode. To lock down CaféTimePro go into Options via the key
button on the Timer Control Bar and on the General tab
press the Lock Down button. the computer will
require a reboot to enable the security features.
Also, to disable the ability of
customers to download files disable this feature from the
Control panel in Windows. Open Internet Options in the Windows
Control Panel and select the Security tab. Press
the Custom Level button and scroll down to the heading
Downloads. Under the sub heading File Downloads
select Disable.
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Q. My customers are having trouble accessing AOL. How do I
correct this?
A. AOL uses popup windows and
Java Scripting on their site that interferes with CaféTimePro's
browser. When a popup window is activated the browser in
CaféTimePro redirects the popup back to the main browser so that
the customer views the information in the popup window.
This is done so that useful popup windows, such as an address
book, can be viewed. However, with AOL's scripting
this can lock the customer in a loop. To correct this
anomaly we recommend temporarily disabling scripting by opening
Internet Options in the Control Panel, selecting the Security
tab, pressing the Custom Level button and locating the entry
under Scripting named Active Active Scripting and selecting
Disable.
The next step is to start an
Internet session in CaféTimePro and go to www.aol.com and then
to AOL Mail. Copy the URL from the Address Bar (highlight
the text and press Ctrl-C). End the session and go into Options
and on the General tab press the Web Browser Settings button.
Create a button for AOL and paste the URL (Ctrl-V) into the URL:
text field. Press the Save button.
Next go back and re-enable
Active Scripting in the Control Panel as explained above.
This must be done or the customer will not be able to access
their email correctly.
At the time of this writing the
URL for AOL mail was:
http://my.screenname.aol.com/_cqr/login/login.psp?siteId=atlasaol&authLev=2&mcState=initialized&triedAimAuth=y
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Q.
Under XP the
windows don't seem to fit correctly (the bar on top is partially
visible)
A. When running CaféTimePro
under Windows XP the "Windows Theme" should be set to
"Windows Classic". to do this open Display in the
Control panel and select the "themes" tag. Set the theme
to "Windows Classic".
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